Dr. Scott Shreeve, Crossover’s founder and CEO, and I have admired one another since we first met back in 2007. Scott and I believed the future of healthcare is a hybrid model where care can be delivered online and in-person all from the same known team of providers who care for you over time. And for those clients with employees scattered all over the US, those employees should be able to get full-scope Sherpaa-like primary care. Kind of a match made in heaven right? So we set out to build this vision.
Crossover lacked both a platform for this hybrid model and experience running nationwide virtual practices. That's where I came in. My experience at Sherpaa gave me the exact knowledge needed to build both the platform and practice. We decided to create their proprietary platform from scratch with a new team of 20 engineers. I architected the patient and provider platforms, defined their functionality, and led the design team. While Sherpaa was small but effective with nationwide reach, Crossover operated on a much larger scale—about 1,000 providers across 40 physical locations. The platform needed to support both their new virtual healthcare division and integrate seamlessly into their existing onsite and near-site practices.
While Sherpaa cared for ~30,000 patients, Crossover cares for hundreds of thousands of employees at world-changing companies. My core mission has always been to help as many patients as possible experience healthcare that's simple, elegant, and worth raving about. During my three years at Crossover, we built and launched a groundbreaking platform that transformed how their providers practice and how their patients receive Crossover’s exceptional care. I'm proud that my team laid the foundation for their industry-leading hybrid care model, seamlessly blending online and in-person healthcare delivery.
After leaving Crossover, I took a year long sabbatical and wrote about it, "On Being a Gunner."