Reset— managing chronic conditions, online

Reset Health is a UK-based tech-enabled online medical service that manages Type 2 Diabetes and obesity using our own in-house clinicians and mentors. Mentors are patients who have successfully navigated their own conditions via the Reset program and are “giving back” to the next cohort supporting their mentees with real-life guidance. Working with Grant Harrison (my partner in The Future Well) and David Wong (Reset’s founder), we defined how clinicians and mentors work together to drive outcomes. I then led the team that architected, designed, and built our tech platform, called Roczen. Roczen enables our clinicians to manage chronic conditions, communicate (message and video chat) with their patients, and share customized care plans and health content with them. Mentors also use Roczen to manage their cohort of mentees and support them throughout their journey.

Reset— managing chronic conditions, online

Reset Health is a UK-based tech-enabled online medical service that manages Type 2 Diabetes and obesity using our own in-house clinicians and mentors. Mentors are patients who have successfully navigated their own conditions via the Reset program and are “giving back” to the next cohort supporting their mentees with real-life guidance. Working with Grant Harrison (my partner in The Future Well) and David Wong (Reset’s founder), we defined how clinicians and mentors work together to drive outcomes. I then led the team that architected, designed, and built our tech platform, called Roczen. Roczen enables our clinicians to manage chronic conditions, communicate (message and video chat) with their patients, and share customized care plans and health content with them. Mentors also use Roczen to manage their cohort of mentees and support them throughout their journey.

Reset— managing chronic conditions, online

Reset Health is a UK-based tech-enabled online medical service that manages Type 2 Diabetes and obesity using our own in-house clinicians and mentors. Mentors are patients who have successfully navigated their own conditions via the Reset program and are “giving back” to the next cohort supporting their mentees with real-life guidance. Working with Grant Harrison (my partner in The Future Well) and David Wong (Reset’s founder), we defined how clinicians and mentors work together to drive outcomes. I then led the team that architected, designed, and built our tech platform, called Roczen. Roczen enables our clinicians to manage chronic conditions, communicate (message and video chat) with their patients, and share customized care plans and health content with them. Mentors also use Roczen to manage their cohort of mentees and support them throughout their journey.

Reset's secret sauce— the mentors

Reset's secret sauce— the mentors

Reset's secret sauce— the mentors

Reset's secret sauce— the mentors

Reset cares for employees of the NHS, Network Rail, Transport for London, and many other forward-thinking UK-based employers. Our Type 2 Diabetes and Weight Loss programs are recommended by the National Institute for Health and Care Excellence (NICE), the governing body in the UK that defines quality care and value on behalf of the NHS. Reset is operating in both the UK and Malaysia with plans to expand to more conditions and more countries.


The platform, from day one, needed to support clinicians, mentors, and patients in two countries for two conditions. We designed it to scale to multiple conditions in different languages across many different countries.

Legacy

Legacy

Legacy

Legacy

Primary care can often be transactional in nature. Most patients use it when they have an acute issue and need to get back to feeling normal. With Reset, I wanted to prove that chronic conditions can be managed almost entirely online using the same processes as acute care. Reset is going strong today, growing primarily within UK-based employers and the NHS. Keep an eye on this one.


After standing up Reset's practice, the founders of Nabla approached me with an opportunity to work in AI. Knowing that AI is the Next Big Thing that will unlock a whole new way of doing things, I jumped on the opportunity.