Graham Walker's Podcast: Offcall

It was a real pleasure and honor to talk with Graham about building innovative and useful things in healthcare on his podcast, Offcall. I mean, we've both been pioneering those concepts and to get us both on the same stage? If you're thinking of pursuing something just a tad bit different than the status quo, give this a listen. This type of stuff reminds me of one of my favorite quotes ever (from Eugene Debs):

"When great changes occur in history, when great principles are involved, as a rule the majority are wrong."

What do you believe is wrong that the majority believes is right? I thought it was wrong that patients and doctors could only communicate via mouths in exam rooms during scheduled visits. So I did my best to show the world that healthcare is, at its core, just communication and communication can happen in so many different ways that are way more effective than the status quo.

Thanks Graham. So fun.

Jay sees design as both functional and philosophical. In a world where patients often feel confused, dehumanized, or overwhelmed, thoughtful design is a way to show care, build trust, and push back against a system that treats people like problems to be solved. Every patient deserves more than just a treatment plan — they deserve a better experience.

Jay Parkinson didn't wait for the system to change — he built his own. And in a world where medicine too often stifles creativity, his story is a reminder that doctors can still be the architects of what comes next.